Support

Something not working, or a question? Email support@tryunramble.com. Tell us what you did, what you expected and what happened; a screenshot helps. We usually answer within a few working days.

How do I cancel my subscription?

On your iPhone: Settings › your name › Subscriptions › Unramble › Cancel Subscription. You keep your plan until the end of the period you paid for.

I paid, but Unramble says I have no plan

Open Unramble › Settings › Restore purchases, with the same Apple ID you subscribed with. Still stuck? Email us with the date of your purchase.

How many videos can I make?

Unramble › Settings shows your plan and how many videos you have left. They reset at the start of each billing period.

Is my video uploaded?

No. The picture never leaves your iPhone. Only the sound is sent, to write down your words, and then the words, to choose your best takes. See the privacy policy.

The edit cut something I wanted to keep

Open the video in the editor: left-out parts show as yellow markers on the timeline. Tap one to put it back, or use undo.

How do I delete my data?

Unramble › Settings › Delete my data removes everything our server keeps about you. You can also delete every video on your iPhone from the same place.